Safety Service Representative
Location
Charlotte, North Carolina
Level
Associate
Department
Type
Full - Time
Salary
Job Description
Posted on:
November 28, 2024
General Purpose of the Job:
WTI has established a Safety Solutions Team as a revenue-generating team within WTI designed to expand and create new rooftop opportunities for safety inspections, installations, and overall property owner reassurance for OSHA/ANSI compliance, supporting both Tremco Roofing and WTI.
Responsibilities
Essential Duties and Responsibilities:
List the job’s essential or most important functions and responsibilities of the Safety Service Representative (SSR). Include all important aspects of the job – whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals.
- Integrate safety into the roofing traditional sale process, WTI GC and GS sale processes.
- Evaluate and develop qualified leads and inspection assessments/reports for OSHA compliance to support the roofing sales representatives with the most current, up-to-date product selection, pricing, and installation processes.
- Provide product quotes for property owners, sales representatives, Tremco contractors, WTI construction/project managers, WTI field management, or any others as directed.
- Responsible for contributing to, validating, and signing off on all proposals and specifications.
- Conceptual Phase (estimates & schedules)
- Program Planning Phase
- Design Phase
- Conduct Prebid
- Construction Phase
- Conduct Pre-construction
- Effective Close-out
- Cost Estimates and schedules
- Use of eBuilder for all project documentation per policy manual.
- Accountable for project cost/budget variance & profitability.
- Responsible for updating regional administration with copies of proposals and providing all data needed to maintain proposal metrics for any region supported.
- Continually measure the impact of activities and adapt and refine the program of delivery with the Safety Solutions Director as necessary.
- Establish metrics and benchmark data, develop reports for specific programs and initiatives, and report outcomes to employees, stakeholders, and outside partners.
- Create and maintain a database of outreach contacts to foster and develop collaborative partnerships.
- Visit property owner/management customer locations and assess their rooftop safety needs, schedule inspections/assessments, provide fall protection presentations, or any other on-site activities as directed.
- Coordinate assessments, engineering assessments, training, and/or fall hazard risk inspections with outside partners.
- Prepare estimates using the electronic tools provided (i.e., spreadsheets, apps, etc.).
- Develop relationships with regional teams including but not limited to, sales reps, CSS, program managers, regional business managers, field supervisors, and field technicians.
- Develop processes and protocols for engaging sales representatives, customers, and contractors in alignment with regional and company objectives.
- Proactively identify potential barriers to participant success and work within WTI and outside agencies to deliver solutions.
- Provide excellent customer service to employees and outside partners.
- Meet deadlines for all reports, data, publications, and quotes requests.
- Travel as needed to visit customer locations and projects for project review, QC, customer presentations, quotes, and any other visit needed to promote or support the team.
- Work with WTI management to continually devise and implement process improvements and align programming to meet current and future company needs.
- Additional duties as assigned by supervisor.
Other Skills and Abilities:
- Ability to work on multiple projects and responsibilities concurrently.
- Strong analytical and problem-solving skills.
- Comfortable managing difficult situations, showing high professional maturity, resiliency, and adaptability.
- Ability to work both independently and in a highly collaborative manner.
- Ability to establish priorities, goals, objectives, and timelines.
- Creativity, ability to navigate ambiguity, and resourcefulness.
- Ability to provide efficient, timely, reliable, and courteous service in all interactions.
- Capacity to build and maintain effective professional relationships.
- Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.).
- Strong computer skills include Outlook, Word, Excel, PowerPoint, and Adobe.
- Must be able to use technology to perform company tasks (expense management, timekeeping systems, intranet, etc.
Job Requirements
Other Qualifications:
- Ability to travel up to 50% of the time within the designated region. Seasonal work and schedule are dependent on opportunities, which could increase travel during that time.
- Must be able to use Office 365 suite of programs (Word, Excel, Powerpoint) or be willing to get training.
- Ability to manage applications designed for the estimating and sale of safety products and services
- 2-4 years of experience in sales, roofing, safety systems, or a related safety field.
- Proven ability to develop strong, respectful relationships.
- Experience adapting to changing environments and navigating organizational dynamics.
- Demonstrated ability to maintain high levels of confidentiality, discretion, and integrity.
- Ability to articulate sales deliverables to employees and outside customers.
- Ability to learn and retain requirements of safety including but not limited to OSHA fall protection, ladder safety, etc.
- Ability to analyze a situation or area and assign products based on OSHA/ANSI-trained guidelines.
- Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
- Prior experience clearly defines expectations, articulates ideas, thoughts, and views, and provides timely, frank, and direct feedback to others.
