Security Dispatcher
Job Description
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.
Additional Information / Benefits
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan
Responsibilities
Essential Functions:
Dispatcher ensures that there is timely and appropriately skilled coverage for Security staff who are absent due to call-outs, vacations or other reasons. Candidate must be able to work and effectively communicate with Security staff, field and operations management, HR and Recruiting teams in a high pressure, time-sensitive environment to ensure customer satisfaction by preventing staffing shortfalls at client locations.
· Answer and track calls and emails from Security staff who call to advise of anticipated lateness or absences.
· Ensure timely and appropriately skilled replacements for call-outs and other reported absences, such as vacations, in a cost-effective manner.
· Promptly communicate with operations and field management regarding expected absences, changes in schedules and coverage.
· Prepares and maintain temp/replacement schedules
· Coordinate with Operations and Recruiting teams to ensure sufficient absentee coverage is available at all times.
· Update and maintain temp/replacement list at all times
· Ensure all employee/staffing coverage lists, both routine and critical after-hours lists, are up to date at all times.
· Maintain database of specific skillsets for Security people to assist in the efficient deployment of personnel.
· Ensure that temp/replacement Security Officers have been successfully hired into Payroll and HR systems before ever sent to jobsites to commence working.
· Communicate with temp/replacement Security Officers regarding their schedule and assigned job location and ensure that they fully understand same
· Coordinate appropriate Security coverage as required during emergencies, such as floods, fires and snow storms.
· Other duties as assigned.
The position requires the following, non-negotiable characteristics:
· Precision and accuracy in the performance of all duties.
· Direct, articulate and succinct communication style, both verbal and written.
· Mastery of organizational skills, including management of multiple tasks and deadlines.
· Analysis of issues with a methodical and efficient, yet thorough, approach.
· Self-motivation to be proactive in identifying problems and developing recommended solutions.
· Self-discipline to always conduct oneself with the utmost professionalism, integrity, reliability and accountability.
Job Requirements
Experience/Education:
· 5+ years of experience with working in Operations
· Exceptional phone etiquette
· Exceptional Microsoft Excel, Microsoft Word, Outlook Skills
· Proficiency in Winteam is strongly desired
· Great interpersonal skills
· Excellent communication skills (written and verbal)
· Strong attention to detail
· Highly organized
· Ability to work in a multi-faceted and fast paced environment
· Ability to follow directions and be in line with change of directions at all times
· Ability to understand and maintain confidentiality
· Must be available to work all hours and workdays including weekends
· Highly enthusiastic, analytical, methodical and disciplined in nature.
· Must be able to adapt and adjust to unexpected circumstances.
· Must have ability to multi-task, manage multiple projects at once and meet deadlines.
· Must exhibit best practices to ensure consistency and avoid unnecessary duplications.
Quality Protection Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by federal, state or local law.
