Fire Alarm Service Technician
Job Description
Salary Range
$25.00 - $32.00 Hourly
Level
Experienced
Position Type
Full Time
Job Shift
Day
Education Level
Not Specified
Travel Percentage
Road Warrior
About Oliver
Oliver Fire Protection & Security is a privately held, full-service life safety provider serving the Northeast Corridor. Founded in 1957, Oliver has distinguished itself as one of the most respected life safety providers in its territory by placing a high emphasis on delivering quality solutions while exceeding customer expectations. We help protect lives and property through industry-leading fire protection, life safety, and security solutions, and we're committed to safety, customer service, teamwork, and creating long-term career opportunities for our employees.
Position Summary
This position is accountable for the proper and timely service, repair, programming, and routine maintenance of fire alarm systems in a way that supports quality work, customer satisfaction, and company objectives. While the role is primarily service-focused, occasional installation support may be needed. This position reports to the Fire Alarm Service Manager.
This is a hands-on service role for a technician who can troubleshoot and repair fire alarm systems while providing professional support to customers.
What We Offer
- Competitive compensation based on experience, education, and certifications
- Medical, dental, and vision insurance
- Life and long-term disability insurance
- 100% company-funded profit-sharing program
- Professional development opportunities
- Supportive team-oriented environment
Responsibilities
What You'll Be Doing
- Service, repair, and routinely maintain fire alarm systems, including device replacement, wiring repairs, and circuit troubleshooting.
- Diagnose system issues and complete the necessary repairs to restore proper operation.
- Program fire alarm systems according to specifications and design while meeting NFPA 72 code requirements.
- Provide occasional installation support, including wire runs, conduit installation, device mounting, and system modifications, as needed.
- Participate in the on-call schedule for after-hours service.
- Present yourself professionally to customers and help create and maintain positive customer relationships.
- Complete service documentation and communicate system findings, repair needs, and follow-up recommendations.
- Participate in education and training classes.
Job Requirements
Required
- Knowledge of fire alarm service methods, materials, applicable fire and building codes, and design standards.
- Knowledge of fire alarm panel programming software; brand-specific experience is not required.
- Ability to troubleshoot fire alarm circuits and complete service and repair work.
- Valid driver's license.
- Basic computer skills.
- Ability to communicate professionally with customers and work independently in the field.
Preferred
- Previous fire alarm service, repair, troubleshooting, programming, maintenance, or installation experience is preferred but not required.
- Experience working with multiple fire alarm panel manufacturers is a plus.
- NICET certification or other relevant fire alarm credentials are a plus.
