Emergency Services Fire Dispatcher (Provisional)
Job Description
RESIDENCE: Residence is a requirement for all positions. In the absence of clear and convincing evidence to the contrary, an applicant shall be deemed a non-resident if he/she cannot show ninety (90) days of continuous and uninterrupted residence in the City of Buffalo prior to filing application. PLEASE TAKE NOTICE THAT THE ORDINANCES OF THE CITY OF BUFFALO MANDATE CONTINUOUS RESIDENCY IN THE CITY DURING YOUR EMPLOYMENT, EXCEPT FOR POSITIONS SPECIFICALLY EXEMPT UNDER STATE LAW.
FEE: WHERE INDICATED, A NON-REFUNDABLE APPLICATION PROCESSING FEE MUST ACCOMPANY YOUR APPLICATION VIA CHECK, CASH OR MONEY ORDER (If using check for payment, your check must clear to complete processing.) Check with Civil Service office for fee waiver info. Distinguishing Features of the Class An incumbent to this position receives and transmits to fire stations all alarms of fire, calls for emergency medical services, emergency calls and other authorized messages, calls and signals. Work is moderately complex in nature and incumbents are responsible for transmitting fire alarms and in the operation of the computer aided dispatch system
Additional Information Good knowledge of the practices and procedures used in public communication systems including the operation of a two-way radio and telephone equipment; Good knowledge of the geography of the city; Familiarity with fire terminology and procedures; Ability to operate a computer in the input/output of data; Ability to prepare and maintain accurate reports including fire, ambulance and police; Ability to perform calmly and efficiently in all types of situations; Ability to understand and follow oral and written directions; Ability to establish and maintain effective working relationships; Ability to speak clearly and distinctly; Good hearing; mental alertness; sound judgment; courtesy; tact; Physical condition commensurate with the demands of the position.
Responsibilities
Supervision is received from the Captain of Communications; the assigned Shift Captain; AND the Senior Emergency Services Fire Dispatcher. Fire apparatus is dispatched according to pre-arranged plan. No supervision is exercised over other employees.
Job Requirements
Examples of work (Illustration Only) Transmits all types of alarms for fires and emergencies through the fire alarm system, telephone, alarm companies, police, various radio broadcasts and other agencies; Transmits to fire stations via operation of the public address system, radio, telephone, transmitter or printer all authorized company calls or messages; Operates radio equipment to dispatch fire personnel and equipment; -dispatches vehicles and personnel for routine and emergency service calls; -maintains continuous status and location of fire and emergency vehicles; Operates computer for input and retrieval of information; Determine priorities of service when necessary in accordance with established policies and practices; Maintains log of all alarms, calls and messages; Submits reports to Commissioner of Fire or designee of any unusual or emergency situations; Performs related duties as required. Minimum Qualifications Graduation from High School, GED or Equivalency Diploma. (Proof of education must be presented at time of appointment.) Special Requirements Applicants must pass a qualifying 911 Keyboarding Performance Test at the rate of 20 wpm.
