Fire Alarm Field Service Coordinator
Job Description
Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.Protecting lives and property since 1985, WSFP and its subsidiaries specializes in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.What We Offer
- Health, Life, Dental and Vision Insurance
- Employee Assistant Program
- Flex Spending (FSA) (Cafeteria Plan) and HSA
- 401(k) Plan – Matching up to 3%
- Employee Stock Purchase Plan
- Profit Sharing Plan
- Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave
- Paid Holidays
- Tuition Reimbursement
- Annual Discretionary Bonus
- Employer Paid Life Insurance
- Gym membership reimbursement
Fire Alarm Field Service CoordinatorThe Fire Alarm Field Service Coordinator position is responsible for providing communication and support services to the applicable technicians and other office staff. He/she will coordinate dispatching of the technicians by receiving and relaying phone calls and emails.The hourly rate for this position is $30.00-$38.00 per hour, depending on experience.
Responsibilities
Job Responsibilities
- Schedule and dispatch technicians, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones
- Arrange for necessary repairs in order to restore service and schedules
- Relay work orders, messages, and information to/from technicians, supervisors, and field inspectors
- Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
- Maintain contact with all technicians on assignment as well as maintain their status and location
- Enter, update and retrieve information via multiple computer programs
- Prepares and maintains accurate records and logs of all telephone calls and other records, files and information systems
- Arrange and maintain various types of records including job files
- Complete the setup of new jobs/projects
- Responsible for data and budget entry
- Manage job billings
- Performs routine clerical work as required
- Assist in the completion of special projects; if applicable
- Accomplish responsibilities as required using business software as approved by WSFP
- Other duties as assigned
Job Requirements
Job Qualifications
- Two years’ experience in the fire protection industry or related industry
- Good computer skills with working knowledge of Microsoft products such as Outlook, Word and Excel
- Knowledge of Glenwood Springs, CO and the surrounding area
- Excellent written and verbal communication skills
- Proficient in multi-tasking
- Able to function and thrive in a fast-paced environment
- Puts forth a courteous, friendly, helpful attitude at all times when answering the phones and dealing with both other associates and customers
- Ability to pass a pre-employment drug screen test and background check
