Field Service Supervisor - Fire Sprinkler
Job Description
At Total Fire Protection, our MISSION is simple, “Embracing Relationships, while keeping you safe, and delivering First Class Service.” You won’t just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide.
Our Company culture has been built on the foundation of our CORE VALUES that define “Who We Are” and we hold each other accountable to these CORE VALUES. Our Five-Alarm Growth represents our commitment to embracing change, evolutionary action, continuous learning, constant improvement and full engagement. We place the priorities of our Team First and our team members back it up through Do What You Say! execution. Total Fire Protection believes that Do the Right Thing! builds loyalty, trust and respect because We Care about our team members, our customers and our community.
Every team member brings their own expertise to Total Fire Protection and is encouraged to make their voice heard. We offer a family-oriented culture of teamwork and encourage continuous learning, a diverse atmosphere, and opportunities for career advancement.
Total Fire Protection is expanding rapidly, presenting an exciting and challenging opportunity to bring your fresh ideas, polished expertise, and collaborative attitude to support our growth. The Field Service Supervisor will work directly with our customer facing service team both in the field and in the office. As the Field Service Supervisor, you will report directly to the Service Manager. The Field Service Supervisor is a front-line management position with direct supervisory and leadership accountability. We will train the right candidate.
Responsibilities
As a Field Service Supervisor, you will be directly responsible for the following:
Essential Duties and Responsibilities:
- Live Our Values!
- Understand Total Fire Protection’s strategy, business and growth initiatives
- Assist in the hiring, training, developing, and evaluating of the Field Service team to ensure Total Fire Protection customers receive the highest level of service in the most effective and efficient manner.
- Drive a company-owned vehicle to and from Customer sites and assisting the Service team with servicing of customer accounts.
- Overseeing several key service department areas including, but not limited to, maintaining excellent customer relationships, increasing internal sales, maintaining an efficient route structure, and ensuring driver compliance.
- Ensure that all Field Service Technicians obtain required licensing and certifications to perform the required services offered by Total Fire Protection.
- Administrative duties including, but not limited to, overseeing and execution of performance metrics of the Field Service Team.
- Maintains and organizes truck inventory and all field-testing equipment.
- Must adhere to company safety policies and procedures.
- Must have a strong work ethic.
- Must be detail-oriented, strong written and verbal communication skills.
- Other responsibilities and tasks, as assigned by the Field Service Manager and/or Service Operations Management.
Job Requirements
Required Skills and Experience
- FDNY S-12/13/14 COF & Jurisdictional Required COFs preferred.
- NICET Certification – Inspection and Testing of Water-Based Systems (preferred)
- Must have 5+ years of experience inspecting and servicing various sprinkler systems.
- Supervise a team of fire sprinkler field technicians, providing guidance and support to ensure efficient and high-quality work.
- Strong leadership skills to lead team of inspectors and mechanics in larger environments on extensive inspections and repairs.
- Provide technical support and training to technicians to ensure their ongoing professional development.
- Monitor and evaluate the quality of work performed by technicians to ensure adherence to company standards, local regulations, and best practices.
- Communicate with clients, building managers, and fire department officials regarding fire sprinkler system status, inspection results, and any necessary repairs or upgrades.
- Facilitate and support the coordination of field resources with the Logistics Coordinators and Service Manager.
- Required to have a full understanding of NFPA 25 and local AHJ compliance regulations.
- Proficiency with various types of sprinkler systems including but not limited to: Wet Pipe, Dry Pipe, Pre-Action, Deluge, Foam
- Must be proficient in the use and application of mobile app devices utilized for scheduling, payroll, and inspection reporting.
- Identify opportunities for process improvements and develop strategies to enhance the efficiency and effectiveness of field operations.
- Keen assessment and competence in deficiency impairment identification and remedy.
- Possesses mechanical skills to perform service repairs
- Stay up to date on local fire codes, NFPA standards, and other relevant regulations, ensuring that all work performed meets the necessary requirements.
- Must have a valid driver’s license with a clean record and be able to clear a drug screening upon request.
- Must perform on-call service duties as assigned.
Physical Requirements
- While performing the duties of this job, the employee is regularly required to:
- Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
- Lift, move, and hold up to approximately 50 lbs.
- Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.
- Must be able to drive a motor vehicle (day and evenings) for extended time periods.
- Commitment to maintaining a safe working environment and adhering to safety protocols
Think you have what it takes to be a Total Fire Protection team member? Apply to be a part of this dynamic organization!
Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
