Fire Alarm Service Technician - Traveling Technician
Job Description
The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Travel Position - Reporting into our Wilmington, NC office, this role functions as a full-time traveling field technician covering the Colorado market. The position requires up to 100% travel within Colorado to service client locations and equipment.
Job Summary: A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance and repair of fire alarm systems in accordance with industry standards and regulations. The Fire Alarm Technician plays a critical role in safeguarding lives and property by conducting thorough and detailed inspections, performing required maintenance and providing expert advice to valued customers.
Responsibilities
Key Responsibilities
- Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
- Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards
- Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
- Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
- Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
- Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
- Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
- Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
- Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
- Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures
Job Requirements
Requirements
- High school diploma or equivalent required
- Technical or vocational training in electronics electrical systems or fire protection preferred
- Prior experience in fire alarm systems low voltage systems or electronic troubleshooting typically 2 plus years preferred
- Working knowledge of NFPA 72 and related fire alarm codes and standards
- Ability to read and interpret wiring diagrams technical manuals and system schematics
- Familiarity with inspection testing and maintenance procedures for life safety systems
- Experience using service management or reporting platforms such as ServiceTrade or similar systems is an advantage
- Strong troubleshooting skills with electrical and electronic systems
- Valid driver license and ability to meet travel requirements
- NICET certification in Fire Alarm Systems is highly preferred or willingness to obtain within a defined timeframe
Working Conditions and Travel
- Field based position requiring extensive travel within the assigned territory up to 100 percent
- Work performed in commercial industrial and institutional environments
- May require standing climbing ladders lifting equipment and working in confined or elevated spaces
- Occasional overtime emergency response and on call availability may be required
Education and Experience Summary
- Minimum High school diploma or GED
- Preferred Technical certification or coursework in electronics fire protection or related field
- Preferred experience Field service or technician role in fire alarm security systems or low voltage electrical systems
