Electronic Security Guard Training Coordinator
Location
Charlotte, North Carolina
Level
Associate
Department
Type
Full - Time
Salary
$21-$23 per hour
Job Description
Posted on:
September 23, 2024
JOB SUMMARY:
Responsible for preparing new and tenured employees for their position within the Remote Guarding organization. Act as primary liaison between new recruits and existing officers by providing initial and supplemental training and guidance regarding RG policies, procedures, and workflows. Assist in the coordination of all training related activities. Communicate, educate, and guide Remote Guarding Officers to effectively utilize available tools to minimize financial impact errors and drive performance improvement.
Responsibilities
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
- Actively seeks ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.).
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
- Conducts new hire orientation, utilizing both in-person as well as point-to-point remote web-based delivery systems. Provides appropriate pre-hire access, instructions, and documentation to new hires.
- Administers and scores tests, report results, and organizes training manuals and supplies, reference library, multimedia visual aids, and other educational materials.
- Develops training schedules in conjunction with management; coordinate training activities so as not to conflict with client service schedules. Requires flexible scheduling in order to support new business startups or other unique business needs.
- Maintains records and prepares reports to evaluate the performance of training activities, and to monitor the progress of trainees.
- Performs other administrative tasks and duties of a similar nature and scope as required for the assigned office or as assigned.
- Performs additional functions, duties, and specific tasks of a similar nature and scope as required for assigned office and/or contract.
Job Requirements
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
- Technical Skills:
- Demonstrated proficiency in Microsoft Office software including Word, Excel, and Outlook preferred.
- Possess ability to operate audiovisual and teleconferencing equipment.
- Proficiency with Immix security monitoring software strongly preferred.
- Communication Skills:
- Possess adequate training delivery/co-facilitation skills with superior communication and presentation skills.
- Ability to listen attentively to others
- Maintain polished and professional appearance
- Customer Service Skills:
- Ability to maintain, and orient trainees on, a strong and positive customer service orientation.
- Willingness to support the trainee.
- Communicate direction to trainees in a positive and professional manner.
Education/Experience:
Two or more years of progressively responsible business experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the Company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
Competencies (as demonstrated through experience, training, and/or testing):
- Ability to use technology, including audio-visual equipment, web-based, and point-to-point training delivery systems, and personal computers.
- Ability to identify training needs.
- Ability to see, hear, speak, and write clearly in order to communicate with employees and leadership teams.
- Oral and written communications skills; presentation and group facilitation skills.
- Knowledge of or ability to learn security services and operations.
- Planning, organizing, record maintenance, and project coordination skills.
- Ability to write routine correspondence, including logs and reports.
- Ability to be an effective team member.
- Ability to maintain professional composure when dealing with unusual circumstances.
- Thorough understanding of standard office procedures and practices.
- Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form.
- Ability to write reports and correspondence in a clear and concise manner.
- Good interpersonal skills with the ability to interact effectively at all levels and across diverse cultures.
- Ability to foster a culture of trust, equal opportunity, teamwork, responsibility, high expectations, and open communication with our internal and external customers and employees to provide high-quality customer service.
- Ability to maintain professional composure when dealing with emotional or confrontational circumstances.
- Ability to be an effective and positive team member, handle projects responsibly, take initiative and achieve results.
- Required ability to handle multiple tasks concurrently and with interruption.
- Ability to adapt to changes in the external environment and organization.
- Strong customer and results orientation.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
- Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.
- Handling and being exposed to sensitive and confidential information.
- Required ability to handle multiple tasks concurrently.
- Regular talking and hearing.
- Frequent lifting and/or moving up to 10 pounds.
- May require off-hours coverage, depending on business needs.
