Public Safety Telecommunicator
Job Description
Recruitment/Posting TitlePublic Safety TelecommunicatorJob CategoryAFSCME 1761 (COLT)DepartmentRutgers Police NBOverviewThe Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.Posting Summary
FLSANonexemptGrade17Salary DetailsMinimum Salary48001.130Mid Range Salary56506.770Maximum Salary65370.660Offer InformationThe final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.Benefits
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
Responsibilities
Rutgers, The State University of New Jersey, is seeking Public Safety Telecommunicator for the Police Department.Among the key duties of this position are the following:
- Monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls.
- Receives and coordinates all after traditional business hours calls for requests for facilities maintenance.
- Handles in-person, text and application-based inquiries and telephone inquiries from the public.
- Refers calls or dispatches assistance as appropriate.
- Provides medical pre-arrival instructions for calls received via 9-1-1.
- Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.
Job Requirements
osition StatusFull TimeWorking HoursStandard Hours40.00Daily Work ShiftWork ArrangementUnion DescriptionAFSCME - Local 1761 COLTPayroll DesignationPeopleSoftSeniority UnitTerms of AppointmentStaff - 12 monthPosition Pension EligibilityPERS
Qualifications
Minimum Education and Experience
- High/vocational school diploma or equivalent, plus two years clerical experience.
Certifications/Licenses
- Must be a certified 9-1-1 operator or receive certification within 90 days of employment.
Required Knowledge, Skills, and Abilities
- Requires the ability to record and maintain data in computerized and non-computerized formats.
- Must be able to communicate effectively.
- Must have effective client service skills.
- In accordance with New Jersey State law, applicants must agree to undergo and authorize the university to conduct fingerprint, criminal history and/or child abuse record checks with various law enforcement agencies, including but not limited to: the Federal Bureau of Investigation, Identification Division and/or the New Jersey Division of State Police, Bureau of Identification.
- Must pass a physical examination.
- Must pass a psychological examination.
- Must complete continuing education credits to maintain certifications required to perform essential functions of the position.
- Applicants must also assume any costs incurred by the university associated with the background investigations whether required by statute or not.
- Must be able to work various shifts, including weekends, overnights, and holidays; occasional overtime is required.
Preferred Qualifications
- Radio communications or dispatcher experience, and professional computer experience are preferred.
Equipment Utilized
- Communications equipment (computer-aided dispatch equipment, telephones, radios, alarm systems)
Physical Demands and Work EnvironmentSpecial Conditions
- Monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls.
- Receives and coordinates all after traditional business hours calls for requests for facilities maintenance. Handles in-person, text and application-based inquiries and telephone inquiries from the public.
- Refers calls or dispatches assistance as appropriate. Provides medical pre-arrival instructions for calls received via 9-1-1. Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.
