Fire Alarm Service Supervisor
Job Description
Quantum North America is a leading design-build firm specializing in Mechanical, Electrical, Plumbing, Installation, and Energy Engineering solutions. Since 2003, we've delivered reliable, cost-effective services across diverse markets nationwide. Headquartered in Dallas/Fort Worth, our team of 125+ professionals—including engineers, project managers, certified technicians, and skilled tradespeople—drives our consistent growth and reputation for excellence. With over 125 projects completed annually and operations in 30 states, we offer a collaborative, accountable work environment where innovation and client satisfaction are at the core of everything we do.
As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at Quantum North America and throughout the Compass world.
Job Summary
This role is different, this isn’t just about performing inspections and repairs, it’s an opportunity to help lead a growing fire alarm division, influence how a business operates, and build something to last in a highly competitive market.
We are seeking an experienced Fire Alarm Service Supervisor to help support the growth of Quantum North America’s new Fire Alarm Services division. The Fire Alarm Services Supervisor leads and supports daily fire alarm service operations, balancing hands-on fieldwork with administrative responsibilities. This role oversees inspections, repairs, and troubleshooting while guiding technicians, ensuring compliance, and maintaining strong customer communication.
Responsibilities
Position Responsibilities:
- Perform & oversee daily fire alarm service activities including inspections, repairs, troubleshooting, and small projects
- Support technicians with technical guidance and field problem-solving.
- Ensure accurate and timely service documentation and closeout reporting
- Monitor service requests and system alerts to keep response times tight
- Build a culture of accountability, safety, and pride in workmanship
- Help shape how the fire alarm service operation grows
- Act as an escalation point for service-related customer concerns
- Communicate clearly with customers on system issues and recommendations
- Align manpower and material
- Prepare proposals and service solutions
Job Requirements
Preferred Qualifications:
- 5+ years of fire alarm service and/or installation experience
- Texas FAL License required, NICET certification strongly preferred
- Strong working knowledge of fire alarm systems, troubleshooting, and NFPA codes
- 1+ years in a supervisory or leadership role preferred
- Proven ability to manage schedules, priorities, and customer expectations
- Comfortable with service management software and basic office tools
- Ability to be on call
- Valid driver’s license, ensuring safe operation of company vehicles in accordance with traffic laws and conditions.
