Fire Sprinkler Service Manager
Job Description
- Little Rock, Arkansas
- 101105 - Sprinkler
- Onsite
- Full Time
IntroductionAre you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us! Position Summary
The Sprinkler Service Manager at Marmic Fire and Safety is responsible for overseeing the sprinkler inspection and service operations within a broad range of commercial and industrial environments. This role includes supervising inspection personnel, coordinating service processes, ensuring compliance with industry standards, and driving the team to meet monthly targets. The Sprinkler Service Manager also plays a key role in cross-training, recruitment, and strategic planning, ensuring all tasks align with company policies and best practices.
Benefits & PerksAt Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!
• Employee Ownership Program
• Company-paid training programs and on-the-job training.
• Tele-health services if healthcare coverage is elected
• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• 7 Paid Holidays annually
Who We Are
Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization.
As we’ve expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we’ve built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters.
Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families.
Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more—protecting lives and property every step of the way.
EEO Statement
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Responsibilities
Core Responsibilities
- Supervise and monitor the work of supervisors, technicians, and inspection personnel to ensure service and inspection goals are met.
- Hold accountability for meeting company targets specific to inspection and service operations at various locations.
- Oversee field service administrators to help achieve installation and service section objectives.
- Lead recruitment efforts and training for inspection personnel, ensuring all staff is properly equipped for their roles.
- Plan and strategize installation and service activities for high-priority clients on a regular basis.
- Review and resolve operational tasks related to supervisors, technicians, engineering, and sales.
- Support the general administrator with inspection-related duties, either directly or through delegation.
- Provide backup support for new business initiatives, programs, and opportunities.
- Direct daily activities of inspectors and technicians, ensuring smooth operations.
- Communicate effectively with company administration and deliver presentations as required.
- Ensure all inspection and service tasks comply with federal, state, and local regulations, as well as company policies.
- Collaborate with other departments to ensure seamless execution of inspections and service projects.
- Maintain strong client relationships by addressing concerns and ensuring customer satisfaction.
- Oversee the department's inspections to ensure compliance with NFPA standards and project requirements.
- Plan and manage the initiation of service and inspection projects.
- Regularly report company data to upper management, ensuring transparency and informed decision-making.
- Ensure profitability through the successful execution of sprinkler installation and service projects.
- Support the development of new inspection plans and programs, driving both internal and external growth.
- Travel may be required to complete inspection and service projects for various clients.
- Provide supervisors and technicians with daily feedback and innovative suggestions to improve inspection methods and procedures.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Job Requirements
Minimum Qualifications
- At least 5 years of experience in sprinkler installation and service.
- Hold either an active Fire Sprinkler Fitter License OR Fire Sprinkler Inspector License, issued by the Arkansas Fire Protection Licensing Board.
- Minimum of one year of leadership experience supervising a small crew (2 - 3 employees), with responsibility for delivering at least one large project from start to completion.
- High school diploma or equivalent.
- Strong communication, creative problem-solving, and presentation skills.
- Goal-oriented with the ability to respond effectively under pressure.
- Excellent administrative, time management, and analytical skills.
- Ability to work in a fast-paced environment and think outside the box to solve problems.
- Willingness to travel overnight as needed.
- Consent to a background check upon hire.
Preferred Qualifications
- 3 years of supervisory experience in sprinkler installation or service.
- Current Backflow Prevention Assembly Tester (BPAT) certification accepted by the State of Arkansas
