Fire Alarm Service Coordinator
Job Description
The Next Level of Fire & Life Safety Leadership
With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.
At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.
If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now!
Fire Alarm Service Coordinator
Location: Bradenton, FL or Remote
Base Salary Rate: $56,304.00 - $66,240.00
Job type: Full-time
About This Role
The Fire Alarm Service Coordinator is responsible for managing and coordinating fire alarm service activities across a national customer base. This role serves as the primary point of contact for incoming customer service requests and is accountable for scheduling, tracking, and closing service work using a national subcontractor network.
This position requires direct experience in the fire alarm service industry, with a strong understanding of service workflows, inspections, deficiencies, and code‑driven requirements. The Service Coordinator ensures timely service delivery, accurate documentation, customer communication, and preparation of deficiency and corrective work quotes, while maintaining compliance with applicable fire and life safety standards.
Compensation and Benefits
Individuals may be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more.
World Leaders in Fire and Life Safety
Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.
Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.
Responsibilities
Service Request Intake & Customer Coordination
- Receive and process incoming fire alarm service requests from customers via phone, email, or service platforms
- Review service needs to determine scope (troubleshooting, repair, inspection, testing, deficiencies)
- Serve as the primary customer point of contact throughout the service lifecycle
Service Scheduling & Subcontractor Management
- Schedule service work with a national subcontractor network, ensuring proper licensing, certifications, and geographic coverage
- Coordinate service dates, site access, and customer requirements
- Confirm technician dispatch, arrival, and completion timelines
Service Tracking & Follow‑Up
- Track service progress from dispatch through completion
- Monitor technician check‑in/check‑out, service reports, and documentation
- Proactively follow up on open service tickets, missed visits, or incomplete work
- Communicate status updates to customers and internal stakeholders
Deficiency Management & Quoting
- Review inspection and service reports for deficiencies or code violations
- Prepare and issue deficiency repair quotes based on subcontractor findings
- Coordinate customer approvals and schedule corrective work upon authorization
- Ensure all deficiency documentation meets AHJ, customer, and company requirements
Recurring Testing & Inspection Scheduling
- Manage recurring fire alarm testing and inspection (T&I) schedules (annual, semi‑annual, quarterly, or monthly as required)
- Maintain inspection schedules to ensure compliance with NFPA and customer contractual requirements
- Coordinate renewals, reminders, and proactive scheduling to prevent lapses
Documentation & Compliance
- Ensure all service tickets, inspection reports, photos, and close‑out documents are complete and accurate
- Verify documentation aligns with NFPA standards, AHJ requirements, and customer specifications
- Support invoicing by ensuring service documentation is submitted correctly and on time
Internal Coordination
- Work closely with project managers, billing, operations, and leadership teams
- Escalate service issues, customer concerns, or subcontractor performance gaps as needed
- Support continuous improvement of service processes and workflows
Job Requirements
Basic Qualifications
- High School Diploma or equivalent
- 6+ years of experience in the fire alarm service industry (service coordination, service administration, or similar role)
Preferred Qualifications
- Bachelor’s Degree
- Strong understanding of fire alarm service, inspections, testing, and deficiencies
- Experience working with subcontractors or dealer networks
- Familiarity with NFPA 72 and general fire alarm compliance concepts
- Ability to read and interpret service reports and inspection findings
- Strong organizational, time‑management, and follow‑up skills
- Excellent written and verbal communication skills
- Experience supporting national or multi‑site customer accounts
- Knowledge of AHJ processes and inspection requirements
- Prior experience with service management or CRM platforms (ServiceTrade, BuildOps, Salesforce, or similar)
- Customer service mindset
- Attention to detail
- Strong follow‑through and accountability
- Ability to manage multiple service requests simultaneously
- Problem‑solving and escalation judgment
