Fire Repair Scheduling Coordinator
Job Description
Location:
United States of America, Pennsylvania, Cranberry Township
Job Category:
Field Operations
Be part of the future!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!
Responsibilities
What you will do:
This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in-regard to service delivery.
Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call: urgency, contractual obligation, available resources and customer needs. Handles all emergency dispatching of engineers, which requires modifying current dispatching schedule. Does long term planning to ensure dispatching is evenly distributed.
How you will do it:
- Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates, and maintenance of daily technician activities.
- Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve.
- Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
- Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
- Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in-regards to early or late anticipated arrivals.
Job Requirements
Required
- 2 years customer service experience
- Associates or Bachelors preferred
- Experience working in a fast-paced work environment (or prior work in a JCI District Office, preferred).
- Excellent written and communication skills
- Prior experience Coordinating/Scheduling in a service-related Industry
- Intermediate Excel Skills
- Use of Oracle systems, preferred
- Product knowledge of life safety (Fire Alarm & Sprinkler) equipment, preferred
