Experienced Fire Sprinkler Service Technician (union)
Job Description
United States of America, New York, New York
Location:
United States of America, New York, New York
Job Category:
Field Operations
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Responsibilities
What you will do
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Contact customer representative and ascertain equipment/systems problems.
Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
· Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
· Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
· Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
· Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
· Participate in a scheduled On-call rotation.
· Perform other duties as assigned.
Job Requirements
Required
- At least 3 years of documented experience in Fire Sprinkler/Suppression industry. 5 years, preferred.
- NICET I or able to obtain NICET certification within 6mos of employment.
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals
- High School Diploma or equivalent required
- Ability to follow verbal and written instructions
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours including weekends to meet customer requirements
- Able to participate in an on-call rotation schedule
- Overnight travel will be required
- Demonstrate a high level of customer service
- Maintain truck inventory to ensure timely response to customer needs Ability to adhere to, implement, and always follow safety guidelines and procedures.
- Strong organizational skills, positive attitude, and an ability to learn quickly
- Possess a valid driver’s license and driving record that meets company requirements
- Able to pass a pre-employment background and drug test
Preferred
- NICET Level II certification
- Journeyman License, preferred but not required
OSHA-30
S12 COF
S13 COF
S16 COF
S17 COF
