Security Service Technician
Job Description
Location:
Long Island City, New York, United States of America
Job Category:
Field Operations
Be part of the future!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HAS)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Welln
Responsibilities
What you will do
Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.
How you will do it:
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
- Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
- Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
- Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
- Obtain customer signature upon completed service call assignment.
- Available for on-call emergency service.
- Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
- Provide quotes to support recommendations and solutions.
- Perform other duties as assigned.
Job Requirements
Required
- 2+ years documented experience with card access and CCTV.
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- Experience installing, inspecting, repairing, and programming card access and CCTV.
- Fire alarm experience required.
- S98 certification required.
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
- Ability to follow verbal and written instructions.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours including weekends to meet customer requirements.
- Overnight travel may be required.
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures.
- Strong organizational skills, positive attitude, and an ability to learn quickly.
- Possess a valid driver’s license and driving record that meets company requirements.
- Able to pass a pre-employment background and drug test.
- Retain any licenses that are required by National, State and Local codes.
- Knowledge of applicable NFPA standards.
Preferred:
- NICET II preferred
- EST certification preferred
