Fire Alarm and Security Service Technician
Job Description
Company Overview
At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.
We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.
Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We’re dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.
If you are ready to be exceptional in your chosen career, apply to work with us today!
Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:
- Paid vacation and sick time
- Company Paid Holidays
- Additional paid time off for life events (e.g., jury duty, bereavement)
- Competitive compensation
- 401(k) retirement plan with competitive company match
- Medical, Dental, and Vision insurance
- Company-paid life and short-term disability insurance
- Supplemental Long-term Disability and Life Insurance Packages
- Legal Insurance
- Pet Insurance
- Career Advancement Opportunities
**This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**
Responsibilities
Job Summary:
Integrated Fire & Security Solutions is seeking a skilled Fire Alarm and Security Service Technician to join our team in Fort Myers, FL. This role focuses on servicing, troubleshooting, and supporting a variety of low‑voltage systems, with emphasis on fire alarm, access control, and video surveillance equipment. The ideal candidate is detail‑oriented, customer‑focused, and able to work both independently and collaboratively in a fast‑paced field environment.
Essential Duties and Responsibilities:
- Perform service, repair, and troubleshooting on fire alarm, access control, security, and video surveillance systems.
- Assist with minor installation tasks as needed, including conduit, wiring, and device installation.
- Coordinate with customers onsite to communicate service needs, timelines, and system status.
- Program, test, and verify system functionality across platforms such as Notifier, FireLite, Silent Knight, Lenel, DSX, Milestone, Salient, and DMP.
- Provide basic end‑user training following service or repair.
- Work with the Service Coordinator and Service Manager to schedule service calls and confirm availability of required materials and equipment.
- Complete accurate service reports and documentation within SME (IFSS’s service management software).
- Conduct quality‑control reviews of completed work to ensure proper operation and compliance with applicable codes.
- Maintain up‑to‑date knowledge of industry standards, NFPA and NEC requirements, and emerging technologies through ongoing training and seminars.
Job Requirements
Required Skills & Qualifications
- 3–5 years of experience servicing low‑voltage systems or equivalent technical experience.
- High School Diploma or GED.
- Working knowledge of NEC and NFPA codes related to fire alarm and security systems.
- Ability to troubleshoot devices, panels, and system components across multiple low‑voltage platforms.
- Strong communication and customer‑service skills.
- Ability to work independently with strong problem‑solving abilities.
- Proficiency with service‑related software, diagnostic tools, and general technology.
- Ability to meet company driving eligibility requirements, including holding a valid driver’s license and maintaining an acceptable motor vehicle record.
Preferred Qualifications
- NICET Fire Alarm Systems certification preferred but not required.
- Manufacturer‑specific training on IFSS core systems.
- Technical school coursework in electronics, fire alarm technology, or low‑voltage systems.
