Fire Telecommunicator Senior
Job Description
A TCI/Assistant Supervisor will perform daily TCI tasks, communications, and other various tasks for Fire Department functions in the community. A TCI/Assistant Supervisor will perform the duties of a TCII/Supervisor when the TCII is absent.Working Environment/ScheduleThe Communications Division operates on a 24-7-365-day basis. Typical shifts for the division are 0645-1500 (daylight), 1445-2300 (daylight), and 2245-0700 (night). The schedule rotates for the daylight shifts and remains constant for the night shift.• Schedules are not guaranteed and are subject to change at any time to meet the division's needs based on departmental or community needs.• Employees are subject to mandatory overtime, on-call, or even recall in accordance with departmental and city policy and applicable state and federal laws. This mandatory overtime may be based on departmental or community needs.
Responsibilities
Major Duties and Responsibilities
• All typical tasks that are included in the Telecommunicator I (TCI) job
description.
• When applicable, plan, direct, and supervise the work of Telecommunicator I/Leads (TCI/Lead) and TCI’s on duty.
• Enforce city and department policies and guidelines.
• Document and discuss performance or behavioral issues and concerns with subordinate TCI’s.
• Create and facilitate development and training opportunities for TCI’s assigned to the shift.
• Ensure that all incoming calls are appropriately received, processed, and dispatched in accordance with communications division training guidelines and established benchmarks.
• When applicable, serve as the shift point of contact for command staff, other agencies, and the media.
• Facilitate city and/or department notifications when required.
• Other duties as assigned.
Job Requirements
Knowledge, Skills, Abilities
• Considerable knowledge and operational experience in multi-channel radio and multiline telephone systems.
• Working knowledge of the functions, practices, and procedures of the Charlotte Fire Department.
• Working knowledge of the physical layout and geography of the City of Charlotte and surrounding areas.
• Ability to accurately receive and transmit radio communications.
• Ability to assess people and situations, to apply sound judgment, to remain calm under high stress environments and to elicit sufficient and essential information for dispatching and assisting field personnel.
• Ability to direct the work of skilled TCI’s and provide constructive feedback tactfully and meaningfully.
• Ability to multi-task, i.e. work simultaneously on different calls, with different agencies and personnel.
• Ability to communicate (speak and write) clearly and distinctly.
• Create and maintain an environment of teamwork.
• Ability to maintain accurate and complete work activity records and files.
• Ability to issue reasonable and prudent orders to subordinate TCI’s.
• Ability to follow reasonable and prudent orders from members in supervisory positions and complete other duties as assigned.
• Investigate disciplinary issues either witnessed or received from the chain of command and approve action. (Disciplinary documentation if so required).
• Investigate positive issues either witnessed or received from the chain of
command and approve action (Positive placed within employee file).
Minimum Qualifications
• High School diploma or GED
• A valid driver's license
• Minimum of three (3) years of experience within a Public Safety Communications Center or an equivalent combination of related supervisory
experience and Public Safety Communications Center experience.
• Completion of the APCO Communications Training Officer (CTO) program within the first year, if not already certified.
• Completion of divisional TCI/Lead position task book within one year.
• Completion of the City of Charlotte QUEST program within one year.
